At Books And Periodicals, we strive to ensure customer satisfaction with every purchase made on our e-commerce website. We understand that sometimes a product may not meet your expectations or you may simply change your mind. Therefore, we have established a comprehensive cancellation and return policy to make your shopping experience hassle-free.

 

Cancellation Policy:

1. Cancellation requests can be made within 24 hours from the time of placing the order. After this time frame, we might not be able to cancel your order as it would have already been processed for shipment.
2. To cancel an order, please contact our customer support team via email or phone call. Make sure to provide your order details for a quicker response.
3. In case of successful cancellation, the full amount will be refunded to the original mode of payment within 7-10 business days.

 

Return Policy:

1. We offer a return policy of 5 calendar days from the date you receive the item(s).
2. To initiate a return, please contact our customer support team. Provide your order details, reason for the return, and any supporting evidence if applicable.
3. Returned item(s) must be unused, in the same condition as received, and in their original packaging. Please ensure that all tags, labels , and accessories are intact.
4. Once we receive the returned item(s), our quality control team will assess their condition. If approved, we will initiate the refund process.
5. The refund will be processed to the original mode of payment within 7-10 business days from the date of receiving the returned item(s).
6. For returning the item(s), you are responsible for any applicable shipping costs unless the return is due to a defect or error on our part.
7. In case of receiving damaged, defective, or incorrect item(s), please contact our customer support team within 48 hours of receiving the order. We will arrange for a return pickup and provide a replacement or issue a full refund, as per your preference.

 

Customer Responsibility:

1. It is the customer's responsibility to check the product upon delivery and report any issues or damages within 24 hours.
2. Please ensure that you provide accurate shipping information to avoid any delays or issues with delivery
3. If you decide to cancel your order or return a product, please ensure that it is securely packaged to prevent any damage during transit.

 

Contact Information:

If you have any questions or need further clarification regarding our cancellation and return policy, please feel free to contact our customer service team through the following channels:

 

Email: support@booksperiodicals.in

Phone: 91 7091487523

 

We value your satisfaction as a customer and will do our best to address any concerns or inquiries you may have. Your feedback is highly valuable to us as we continuously improve our services to meet your expectations. Thank you for choosing Books And Periodicals for all your book purchasing needs.